The Power Medical Customer Service Team is dedicated to exceeding your service expectations through our commitment to customer satisfaction, specialized knowledge and leading edge technology. Our team of professionals is empowered to provide you with the ultimate PMI experience with efficient and professional communication, education, and customer response.

Customer Service is pleased to provide you with information relating to products, programs, events and services. All personal and business information will remain confidential information.

The following methods are available to place an order for any PMI Product:

Monday through Friday 8:30 a.m. to 6:00 p.m. (EST)

2008

• Tuesday, January 1
• Monday, February 18th
• Friday, March 21st
• Monday, May 26th
• Friday, July 4th
• Monday September 1st
• Thursday, November 27th
• Friday, November 28th
• Wednesday, December 24th
• Thursday, December 25th

Payment Terms:

• Net 30 Days. Standard shipping is provided free of charge. All shipments are F.O.B. destination.

  
  Confirmed orders are shipped within 24 hours of receipt based on product availability, and are shipped standard 2 day service. Requests for Priority Next Day must be received by 4pm (EST), and will be assessed a $75.00 expedited fee.

  
  Customer service will provide a Proof of Delivery upon request.  Requests must be received within 30 days of shipment.  Any shipment discrepancy must be communicated within 7 days.

All returned product and/or equipment must be securely packaged with appropriate materials to ensure the integrity of the product and/or equipment contained within.  Damages resulting from improperly packaged product and/or equipment will not receive credit.  Additionally, all products sent to PMI for return must be cleaned and decontaminated prior to shipment and placed in appropriate bio-hazardous packaging.  This packaging can be provided to you if not available in your hospital.

Power Medical Interventions® Thanks You for Your Business

All product and equipment for return must be authorized in advance by PMI Customer Service.  Once approved, Customer Service will provide a Return Material Authorization (RMA) number to process the return.  To obtain an RMA number, call 1-866-POWERMED (1-866-769-3763).

Requests for authorization must include:

• Product code
• Quantity
• Lot/Serial number
• Reason for return
• Original purchase order number
• A PMI assigned RMA